Question 1

How do I place an order?

Accepted Answer

Add products to your cart and check out with crypto, or tap “Order via WhatsApp” / “Order via Telegram” to order directly with our team.

Question 2

Which cryptocurrencies do you accept?

Accepted Answer

The coins and networks currently accepted are shown at checkout. Always send on the exact network displayed — funds sent on the wrong network may be lost.

Question 3

How is my payment confirmed?

Accepted Answer

After paying, submit your transaction hash on your order page. Our team verifies it on the blockchain manually; your order status updates once it is confirmed.

Question 4

How fast is delivery?

Accepted Answer

Delivery begins after payment verification. Timing depends on the product and is described on each product page.

Question 5

Can I track my order?

Accepted Answer

Yes. Every order has a private tracking link. If you have an account, all your orders appear under My Orders.

Question 6

Do you offer refunds?

Accepted Answer

Please see our Refund Policy. If something isn't right, contact us on WhatsApp or Telegram and we'll help.

Question 7

Will you ever ask for my private keys?

Accepted Answer

Never. We will never ask for your wallet's private key or seed phrase. Anyone asking is not us.

Frequently asked questions